Returns & Exchanges
At Riyo Gems, we are committed to your satisfaction and offer a 30-day return policy for items in their original, unworn condition. If you are not completely happy with your purchase, we provide a seamless process for returns and exchanges to ensure your peace of mind.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization Number.
Prepare the Package
Securely pack the item in its original gemstone packaging, including all certificates and promotional materials, to ensure the product is protected during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking number for your records.
Inspection and Refund
Once our quality assurance team inspects the item and confirms its condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing